How may I contact you?
Please email us at help@shoedesignstudio.com.

We are always happy to hear from you and help with any queries or special requests. We endeavour to answer all queries within 1 - 2 working days.



How much are the shoes?
Shoe prices are in Singapore dollars and depend on the heel height and choice of materials used. Premium materials come with a S$20 surcharge.
 
Heel Height
Choice of Materials
Price
0.5 to 1 inch
Standard Range
S$230
0.5 to 1 inch
Standard & Premium Range
S$250
2.5 to 3 inch
Standard Range
S$280
2.5 to 3 inch
Standard & Premium Range
S$300
3.5 to 4 inch
Standard Range
S$330
3.5 to 4 inch
Standard & Premium Range
S$350




What is the range of shoe sizes available?
We make shoes ranging from EUR 35 to 40, but you may place a special order for shoes outside this size range.

We are also able to custom make your shoe lasts, but this service is not included in the usual shoe prices. Kindly contact us with your requests and we will advise you of the surcharges and if we can accept the order.



What is the range of heel heights available?
We offer 0.5-inch, 1.0-inch, 2.5-inch, 3.0-inch, 3.5-inch and 4.0-inch heels in our online design studio.

If you would like a lower or higher heel, simply email us directly and we will do our best to accommodate your requests.



What range of materials do you offer?
We offer a brilliant spectrum of leathers and fabrics (satin, jacquard, crepe, brocades) in a variety of colours, patterns and textures. With over 120 materials to choose from, you can absolutely create a unique pair that you can truly call yours!

Please note that leather being a natural material has its own unique markings. No two pieces of leathers are completely identical to each other. Thus it is not uncommon to see slight variation in colour and texture between leathers.



Do you accept custom designs?
Yes we do! Email us a sketch of your design and we will confirm if we will be able to realise it for you. Prices for custom designs start at S$280.


Should I worry about variations in shoe sizes from brand to brand?
We review your feet tracings and feet measurements alongside your usual shoe size to arrive at your true shoe size, thus there is no need to worry about sizing differences between different brands.

To learn how you may obtain your feet measurements, please refer to the
FEET MEASUREMENT GUIDE

For more information about sizing and fit, please click HERE



Can I save my shoe design to purchase later?
Yes, you can.

After you have finished designing, simply name your shoe and then email the link of the completed shoe to yourself.



What payment methods do you accept?
We accept payment through PayPal.

Payment can be made by all major credit/debit cards.



How are my shoes delivered to me?
We use Speedpost or FedEx to deliver all international orders.


How much is delivery?
Delivery within Singapore is free of charge.

Information on international delivery can be found below. Prices are in Singapore dollars. Flat rate FedEx / Speedpost EMS delivery is only available for certain destinations, including USA, Western Europe, Australia, New Zealand and some parts of Asia. If you need more information about shipping rates and options, feel free to drop us an email at help@shoedesignstudio.com.

 
Speedpost Air Parcel
FedEx / Speedpost EMS
1 pair
S$15
S$40
2 pairs
S$20
S$60
3 pairs & more
FREE
S$80
Delivery Time
10 Ė 18 working days
2 Ė 5 working days
Tracking
Yes
Yes
Insured
No
Yes



How long does it take for my shoes to be completed?
It takes about 20 to 30 working days to custom make a pair of shoes.

This is not inclusive of delivery time.



Which countries do you deliver to?
We deliver worldwide via Speedpost or FedEx.

Click HERE for more information on delivery.



What if my shoes donít fit?
Our shoes come with a 100% fit guarantee. If the shoes don't fit, we offer a complimentary alteration service. In the event that the shoe cannot be altered to meet your requirements, we will gladly have a new pair remade for you.

To have your shoes remade or altered by us, you will need to ship the shoes back to us. Alternatively, if you know of a local shoemaker who can do the alteration for you, we would be happy to pay for your alteration costs. A formal invoice is required to process the reimbursement.

If the shoes donít fit, please do not wear them and email us immediately at help@shoedesignstudio.com.

The Shoe Design Studio is not responsible for lost or damaged return goods, thus we highly recommend that you engage reliable courier companies that offer shipment tracking and insurance.