While designing your own shoes makes them extra special, the experience becomes truly gratifying only when the shoes are a good fit. To ensure that your shoes will fit you perfectly, we offer a complimentary alteration or remake service on every purchase. This means we will alter or remake your shoe free of charge in the event that your shoes don't fit. If you prefer to have minor alterations done by your local shoemaker, we would then reimburse you the alteration costs instead.

We do not accept returns because every pair of shoes is specially tailored to your feet measurements.

If your shoes donít fit, please do not wear the shoes and email us immediately at help@shoedesignstudio.com with the order details provided in your order confirmation email.

All our shoes are checked for faults before they are shipped. However, should you receive the product in an unsatisfactory condition, please contact us immediately with your order details. Once we have verified the defective product, we will give you a full refund including the return shipping charges. Your refund will be credited to the credit card that was used to make the purchase.

Shoes that are damaged as a result of wear and tear are not considered faulty.

We will not be responsible for lost or damaged return goods, thus we highly recommend that you engage reliable courier companies that offer shipment tracking and insurance when you return your shoes to us.