Welcome to the www.shoedesignstudio.com website (the “Website”). This website is owned and operated by The Shoe Design Studio Pte. Ltd. (“The Shoe Design Studio”, “we”, “us”, “our”). By using and accessing the Website, you agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as “User Agreement”). If you disagree with any part of this User Agreement, please do not use our Website. If you violate any of the terms of this User Agreement, you will be prohibited from using the Website.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By using the Website and accessing its contents, you are not granted any rights in relation to any copyright, designs, trademarks and all other intellectual property and material rights. “Resources” is defined as information, software, services, products, tools, graphics and photographs, including but not limited to images, sounds, music, video, audio or text, on this Website.
By visiting the Website and accessing the Resources we provide for you, you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
Accessing (or attempting to access) any of our Resources by any means other than through the means we provide is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
Attempting to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivate works from, transfer, trade or sell our Resources is strictly prohibited.
Using this Website, or any of its Resources, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Website is strictly prohibited.
You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
You agree to indemnify and hold harmless The Shoe Design Studio Pte. Ltd. and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfil any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
The Shoe Design Studio does not promise that the functional aspects of the Website or our Content will be error free or that this Website, our Resources or the server that makes it available are free of viruses or other harmful components.
In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
Prices shown on the Website are in SGD and are exclusive of import duty and tax cost. You will only be charged for the items purchased and shipping costs only. Import duty or tax cost will be invoiced to you directly from the courier company. We recommend you contact your local customs authority to determine the amount of import duty and tax prior to purchase completion.
All prices and offers remain valid as advertised from time to time.
If your credit/debit card is not denominated in Singapore Dollars, the amount payable will be calculated at the applicable exchange rate on the day your card issuer processes the transaction.
Acceptance of Your Order
Once your order has been placed, you will receive an acknowledgement email stating the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Formal acceptance of your order only occurs when we have received payment and sent your order for production at our workshop.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Sale.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
We accept payment through PayPal. Payment can be made by all major credit/debit cards and any other methods stated on the Website from time to time. Payment will be debited from your account once an order is placed.
You agree to provide payment details that are both valid and correct and you verify that you are the person referred to in the billing information provided.
You confirm that you are the owner of the credit/debit card that is being used or that you have been specifically authorised by the owner of the credit/debit card to use it.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to The Shoe Design Studio, we will not be liable for any delay or non-delivery.
PayPal uses Secure Sockets Layer (SSL) technology to ensure your shopping experience is safe and secure. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
When you place an order, you agree to provide a valid delivery address.
When the order is confirmed, we will provide you an estimated time of delivery. We will make every effort to deliver the goods to you within forty (40) working days of receipt of an order, but we cannot guarantee to do so.
The Shoe Design Studio is not responsible for any delays if no one is available to collect the goods during delivery. We will also not be responsible for any delays caused by destination customs clearance processes.
Receipt of Goods
Upon receipt of the goods, we require you to examine the goods and you will in any case be deemed to have done so.
We shall not be liable for any non-delivery of any goods unless you give us written notice of the non-delivery within seven (7) working days of the date when the goods would or should, in the ordinary course of events, have been received by you.
If the goods are received damaged or defective, please contact us immediately for a refund or exchange.
Cancellations, Returns and Exchanges
Once an order has been placed, it cannot be cancelled.
Goods sold are non-refundable and non-exchangeable except in the event of a manufacturing defect. If the shoes do not fit, we offer a complimentary one-time alteration or remake service. Alternatively, if you have a local shoemaker who can perform the alteration for you, we will gladly absorb your local alteration costs.
To obtain reimbursement for having the shoes altered by your local shoemaker, you will need to provide a formal invoice that specifies the cost and the alteration service that was performed.
To be eligible for this one-time remake or alteration service by us, you will be responsible for shipping the shoes back to us.
Description and Depictions of Shoes
The Shoe Design Studio tries to ensure that the information on this Website is accurate and complete, but we do not promise or guarantee in any way that the information on the Website, including but not limited to descriptions and depictions of shoe components, materials, colours and textures, is up-to-date, complete, accurate, reliable or free of errors.
All descriptive matter issued by us, including but not limited to images, designs, representations, descriptions or illustrations on this Website, are provided by us for the sole purpose of giving an approximate idea of the final realised product.
There may be variation in the colour of images on this Website, depending on the colour settings of your displays, availability of colours or shades and the technology used by you to access this Website. Moreover, shades of colours are seen differently on different computer monitors and browsers. Therefore, while we strive to provide clear and accurate images and representations on this Website, we cannot guarantee that the products that you see on the Website will look the same as the actual product you receive.
Leather, being a natural material, also varies in colour and texture from hide to hide. Unlike mass produced shoes made by machinery, our shoes are hand-made by artisan craftsmen who specialise in custom fit shoes. Thus there may be slight variation in our products.
Shoe Designs, Reviews and Comments
Except as otherwise provided elsewhere in this User Agreement or on the Website, anything that you submit or post to the Website and/or provide The Shoe Design Studio, including without limitation, shoe designs, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary. The Shoe Design Studio shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of The Shoe Design Studio.
You also grant The Shoe Design Studio the right to publicly use the name that you include with any Submission when we refer to that Submission. You represent and warrant that you own or otherwise control all of the rights to any Submissions you make on the Website and that your use of your Submissions by The Shoe Design Studio will not infringe upon or violate the rights of any third party. You shall not use a fictitious e-mail address, pretend to be someone other than yourself or otherwise mislead The Shoe Design Studio or third parties as to the origin of any Submissions or Content. The Shoe Design Studio may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.
Third Party Sites
We may include hyperlinks on this Website to other websites or resources operated by parties other than The Shoe Design Studio, including advertisers. The Shoe Design Studio has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
The use of our Resources will meet your needs or requirements.
The use of our Resources will be uninterrupted, timely, secure or free from errors.
The information obtained by using our Resources will be accurate or reliable, and
Any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
Any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
No information or advice, whether expressed, implied, oral or written, obtained by you from The Shoe Design Studio Pte. Ltd. or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. The Shoe Design Studio Pte. Ltd. will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
This User Agreement will be governed by and construed in accordance to the relevant Singapore law and the relevant courts of Singapore will have exclusive jurisdiction.
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